Josh was extremely helpful and patient while we attempted to solve the problem. Very nice and unbelievably helpful. Would highly recommend this service to others.
I spoke to Matt one of the experts at mytech and let me tell you I could not be happier. He was not only the one who fix what 2 others could not do but I was so stresssed do to the viruse I had gotten on my brand new 4 month old computer I was getting headaches. Well Matt had such a great personality I forgot I was having problems next thing I was up and running no headaches no stess. He was awsome. I will ask for him everytime I have a issue badge #20040
I had a decent experience with Mytechhelp. At first they had a tough time understanding the issue I was having but once they did - they were able to help me setup my wireless router and printer. They were on the phone with me for over 30 minutes. The only reason to give them a 3 star is because at first they didn't understand me.
I tried very hard to get a refund due to several days of unanswered calls, disconnects after lengthy waits, and meanwhile service was not working and computer was at risk. Cust. Service kept insisisting a tech help...I just wanted my money back and be done with the aggravation. Thankfully, she prevailed and I had such an excellent young man who addresed each problem successfully, stayed on the line with me. Towards the end we did have one of those disconnects but I called and immediately got not RANDY, but VICTOR who was seated right next to him and ready to take over, familiar with what RANDY had been doing. He successfully finished getting my computer ship-shape. THESE GUYS ROCK!
Just want to say thank you for such excellent service. I called twice in order to get my new smartphone set up and to solve a problem. Both Stephen and Ian were incredibly knowledgeable, humorous, patient and above all helped me to get the issues resolved. I was very, very impressed!
Ben helped me out and was able to resolve my issues with my Apple laptop. Thanks, Mytechhelp!
My laptop crashed a couple nights ago while working on a school project. The tech I spoke to (Ben) helped troubleshoot so I was back online in under an hour. He explained exactly what caused the problem and recovered my files. I think the annual plan is a necessity because I can call anytime if/when this happens again. Thanks Ben!
Thank you MyTechHelp for solving my macbook issue! Your a lifesaver.
"My experience is specializing in computer protection, troubleshooting and repairs. I handled all remote support activity and escalation where we specialized in virus removing."
3 years experience
2,657 cases resolved
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